General Returns Policy

Products are returnable within the applicable return window if you�ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on karishmacotton.com.

Return will be processed only if:
it is determined that the product was not damaged while in your possession;
the product is not different from what was shipped to you;
the product is returned in original condition (with brand�s/manufacturer�s box, MRP tag intact, user manual, warranty card and all the accessories therein).
karishma shall not be liable in any manner for any misuse or usage of such information.
Products may not be eligible for return in some cases, including cases of buyer�s remorse such as incorrect model or color of product ordered or incorrect product ordered.
Products marked as �non-returnable� on the product detail page cannot be returned.
Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
Products may be eligible for replacement only if the same seller has the exact same item in stock.
If the replacement request is placed and the seller does not have the exact same product in stock, we will provide a refund.
To know about the Return window for karishma Business orders, please visit here or contact us.
Note: If you�ve received a non-returnable product in a damaged/defective condition, you can contact us within 10 days from the delivery of the product.

karishmacotton.com Refund Policy

Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account / as Google Pay balance (in case of Pay on Delivery orders).

The refund time period for different modes of payments is provided below.

Available refund method Refund Time-frame
FBR orders (After the return is received by karishma) Fulfilled orders (After seller notifies karishma of receipt of return)
Prepaid Orders
Google Pay Balance* 2 hours
Credit Card/ Debit Card 2-4 Business Days 3-5 Business Days
Net Banking Account (Credited to Bank Account)
UPI Linked Bank Account 2-4 business days
Pay on Delivery Orders
NEFT to Bank Account 2-4 Business Days 3-5 Business Days
Google Pay Balance* 2 hours
Paper Cheque 8-10 business days

If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.

For Fulfilled by karishma orders:

1. If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through a demand draft.
2. If we receive a payment failure notice from your bank, refund will be issued through a demand draft.

We will send you an e-mail asking you to call us and provide your name and address where you want the demand draft to be sent. After we receive these details, refund will be initiated.

Refund for Pay on Delivery Orders:
For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or (as Google Pay balance).

If you wish to receive the Pay on Delivery order�s refund to your bank account, you can update the details of the bank account in Your Account section or from the Returns Centre when you are returning an item.

Note: Refunds cannot be processed to third-party accounts. The name on your karishma account should match with the name of the bank account holder.

Paper cheque clearing
All cheque refunds will be in form of �at par� Deutsche Bank cheques. Deutsche All chequBank cheques are cleared locally in the following cities:

Ahmedabad Delhi Ludhiana Pune
Aurangabad Gurgaon Moradabad Salem
Bangalore Kolhapur Mumbai Surat
Chennai Kolkata Noida Vellore
If you plan to present the cheque in person in any other city, ensure that your beneficiary bank sends the cheque for outstation clearing.

In case you plan to drop your cheque in a clearance box, please note the following:

• If you are dropping the cheque in a clearance box in any of the above cities, use the box marked Local Cheques.
• If you are dropping the cheque in a clearance box in any other city, use the box marked Outstation Cheques.

Failing to follow the above instructions might result in the cheque not being processed and a penalty being levied by the bank.

Note: Once a cheque is issued, karishma will send you an e-mail with the tracking details of the refund cheque within 4 business days from the date of refund.

Shipping Cost Refunds

For Fulfilled by karishma items, return shipping costs of upto Rs. 100 will be refunded. The cost of gift-wrapping will also be refunded, if any. All such refunds will be issued through cheques.
Note: If you incur return shipping charges over Rs.100 for returning large and heavy items, you can contact us for an additional refund. For refund of such additional charges, proof of payment, like a courier receipt needs to be submitted.

Replacements Policy

Which items are eligible for a Free Replacement?

Fulfilled by karishma items eligible for free replacements. If an eligible item is out of stock from the same seller, it cannot be replaced. Only a refund against the returned item will be issued.

What are the conditions for Free Replacement?

Items within return window and in stock (exact same item) with same seller are eligible for free replacement. The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:

• Item received is physically damaged;
• Item received has missing parts or accessories;
• Item received is different from their description on the product detail page on karishmacotton.com; or
• Item received is defective/does not work properly.

Note:

• A free replacement cannot be created for an item which was returned and replaced once earlier.
• If your item is not eligible for free replacement due to any reason, you can always return it for a refund.
• If your item is Fulfilled and is not eligible for a free replacement, please Contact Seller to request a refund.
• If the item has missing parts or accessories, you may try to contact the manufacturer for assistance. Manufacturer contact information can usually be found on the item packaging or in the paperwork included with the item.